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Cancellations must be in writing. Click here to cancel your reservation:
Click here to fill out your Credit Card Authorization
A CCA (Credit Card Authorization) must be returned via email,
fax or hard copy
prior to 15 days of your arrival.
This form must be received prior to your arrival
for your reservation to be
valid.
Simply go
to Credit Card Authorization, fill in your name, email address,
The cabin name or number and first day of arrival and
click on submit
Receipt of the cancellation will be acknowledged by
return email.
Reservations must be guaranteed with a credit card with full payment due according to the time frames listed below.
Visa, MasterCard, Discover or AMX accepted.
**Multiple credit cards charged on an individual cabin have an additional
$10.00 fee. **
Lost Keys will be charged to your credit card at the rate of $10 per key. There is a
$25.00 fee for lost/broken remotes.
To
be eligible for a refund, less a $50 handling fee per cabin, cancellations
must be made 15 or more calendar days prior to arrival or 30 or more calendar days prior to arrival on all monthly, holidays* (specified below) and group reservations.
You will be charged for the full rental amount if the reservation is cancelled 14 or less calendar
days prior to arrival or 29 or less calendar days prior to arrivals on all holiday* and group bookings.
No
shows, shortening the length of stay and early departures will be charged the full amount of any reservation.
*Major holidays include New Years Day, Valentine's
Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas.
Please check out promptly at 11am. Check in is at 3pm.
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An additional fee will be charged if the number
of guests exceeds the confirmed reservations number of overnight or day guests.
Renter acknowledges that owner has made no representations,
either expressed or implied, as to the safety of the premises. Renter shall assume all risk of any loss, damage, or injury to self, members of the reservation party or property(s).
Renter agrees to hold property owner and
Texas Hill Country Retreats harmless for all injuries incurred while renter is on premises, regardless of how such injuries
are sustained. Kitchen and stove must be clean prior to
departure. If extra cleaning is required of kitchen and /or stove a $75.00 cleaning fee will be added to credit card. Put all trash in garbage containers upon departure. Kindly keep
the outdoors clean. No smoking inside the properties. Smoking
is only allowed outdoors. Please be aware of the potential of brush fires. Swim at your own risk. No glass containers are allowed around hot tubs or swimming areas. Bring your personal beach towels to any swimming facility. No items other than plastic containers or outdoor games may be removed from the rental facility. Open display or discharge of firearms is prohibited. Articles left at the rented property will gladly be sent back
to the guest for a minimum of $15 for shipping and handling. No Pets unless authorized and paid in advance Please refer to
CCA for all other guidelines. Most of all ~ Have a Wonderful Stay and Come Back and Visit Again!
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